Our team are available 24/7, and will get back to you as soon as possible!

Tallow + Ash

Do you offer refunds or exchanges?

How do I make a return?

When will I get my refund?

What’s your return policy?

How do I start a return?

Returns + Refunds

I'm having trouble logging in

How do I cancel my subscription?

How do I skip a subscription shipment?

How do I change my subscription items?

Account + Subscriptions

How do I track my order?

What happens if my package is lost or arrives in a damaged state?

What is your shipping policy?

Do you ship worldwide?

Shipping + Delivery

What do I do if I receive the wrong item in my order?

My order was marked delivered but it’s not here!

What do I do if my order arrives damaged?

Order Issues

Are your products non-bio?

Are your bottles recyclable?

Are your products biodegradable?

Are your products good for sensitive skin / eczema?

Are your products vegan + cruelty free?

Can I use your products with an Auto-Dosing machine?

How do I use Laundry Shampoo + Conditioner?

How do I use the High Maintenance Powder?

How many washes do you get per bottle?

Are your products safe to use with delicates?

Why isn't the bottle filled to the top?

Can I use your products if I live in a hard water area?

Are your products safe to use with Septic Tanks?

Do your Laundry Conditioners coat fabrics?

Product Information

How do I refer a friend?

Referral + Frequent Washer Points

Need to return your order, or check your refund status? Check here for help! ☺️

If you need any help logging into your account, or amending your subscription click in here! ✨

Want to check your order status, or our delivery times? Click here! 😇

We're so sorry you have a problem with your order, but don't worry - we'll fix it! Click in here for more info 💜

We have the World's First Laundry Referral Scheme! Check in here to see how to use it 🥳