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Tallow + Ash

<p>We&#x2019;re sorry your order has arrived damaged!</p><p>Please reach our to our customer service team and include an image of the damage, and we can get this sorted for you right away &#x263A;&#xFE0F;.</p>

We’re sorry your order has arrived damaged!. Please reach our to our customer service team and include an image of the damage, and we can get this sorted for you right away ☺️.

What do I do if my order arrives damaged?

Order Issues

Do you offer refunds or exchanges?

How do I make a return?

When will I get my refund?

What’s your return policy?

How do I start a return?

Returns + Refunds

I'm having trouble logging in

How do I cancel my subscription?

How do I skip a subscription shipment?

How do I change my subscription items?

Account + Subscriptions

How do I track my order?

What happens if my package is lost or arrives in a damaged state?

What is your shipping policy?

Do you ship worldwide?

Shipping + Delivery

What do I do if I receive the wrong item in my order?

My order was marked delivered but it’s not here!

Are your products non-bio?

Are your bottles recyclable?

Are your products biodegradable?

Are your products good for sensitive skin / eczema?

Are your products vegan + cruelty free?

Can I use your products with an Auto-Dosing machine?

How do I use Laundry Shampoo + Conditioner?

How do I use the High Maintenance Powder?

How many washes do you get per bottle?

Are your products safe to use with delicates?

Why isn't the bottle filled to the top?

Can I use your products if I live in a hard water area?

Are your products safe to use with Septic Tanks?

Do your Laundry Conditioners coat fabrics?

Product Information

How do I refer a friend?

Referral + Frequent Washer Points

What do I do if my order arrives damaged?Updated 14 days ago