Our team are available 24/7, and will get back to you as soon as possible!

Tallow + Ash

<p>We are sorry to hear you received the wrong item in your order! Please reach out to our customer service team at <a href="mailto:contact@tallow-ash.com">contact@tallow-ash.com</a> and include a photo of the item received and the name of the missing item(s).&#xA0;</p>

We are sorry to hear you received the wrong item in your order! Please reach out to our customer service team at contact@tallow-ash.com and include a photo of the item received and the name of the missing item(s).

What do I do if I receive the wrong item in my order?

Order Issues

Do you offer refunds or exchanges?

How do I make a return?

When will I get my refund?

What’s your return policy?

How do I start a return?

Returns + Refunds

I'm having trouble logging in

How do I cancel my subscription?

How do I skip a subscription shipment?

How do I change my subscription items?

Account + Subscriptions

How do I track my order?

What happens if my package is lost or arrives in a damaged state?

What is your shipping policy?

Do you ship worldwide?

Shipping + Delivery

My order was marked delivered but it’s not here!

What do I do if my order arrives damaged?

Are your products non-bio?

Are your bottles recyclable?

Are your products biodegradable?

Are your products good for sensitive skin / eczema?

Are your products vegan + cruelty free?

Can I use your products with an Auto-Dosing machine?

How do I use Laundry Shampoo + Conditioner?

How do I use the High Maintenance Powder?

How many washes do you get per bottle?

Are your products safe to use with delicates?

Why isn't the bottle filled to the top?

Can I use your products if I live in a hard water area?

Are your products safe to use with Septic Tanks?

Do your Laundry Conditioners coat fabrics?

Product Information

How do I refer a friend?

Referral + Frequent Washer Points

What do I do if I receive the wrong item in my order?Updated 2 months ago