Our team are available 24/7, and will get back to you as soon as possible!

Tallow + Ash

Please make sure you&#x2019;ve created an account with us and then activated it to log in to the new site. You should have gotten an email from us to activate the account.Need to resend the email? Send our team a message to <a href="mailto:contact@tallow-ash.com">contact@tallow-ash.com</a> and we can get this sorted for you.&#xA0;

Please make sure you’ve created an account with us and then activated it to log in to the new site. You should have gotten an email from us to activate the account. Need to resend the email? Send our team a message to contact@tallow-ash.com and we ca

I'm having trouble logging in

Account + Subscriptions

Do you offer refunds or exchanges?

How do I make a return?

When will I get my refund?

What’s your return policy?

How do I start a return?

Returns + Refunds

How do I cancel my subscription?

How do I skip a subscription shipment?

How do I change my subscription items?

How do I track my order?

What happens if my package is lost or arrives in a damaged state?

What is your shipping policy?

Do you ship worldwide?

Shipping + Delivery

What do I do if I receive the wrong item in my order?

My order was marked delivered but it’s not here!

What do I do if my order arrives damaged?

Order Issues

Are your products non-bio?

Are your bottles recyclable?

Are your products biodegradable?

Are your products good for sensitive skin / eczema?

Are your products vegan + cruelty free?

Can I use your products with an Auto-Dosing machine?

How do I use Laundry Shampoo + Conditioner?

How do I use the High Maintenance Powder?

How many washes do you get per bottle?

Are your products safe to use with delicates?

Why isn't the bottle filled to the top?

Can I use your products if I live in a hard water area?

Are your products safe to use with Septic Tanks?

Do your Laundry Conditioners coat fabrics?

Product Information

How do I refer a friend?

Referral + Frequent Washer Points

I'm having trouble logging inUpdated 14 days ago