What happens if my package is lost or arrives in a damaged state?Updated 14 days ago

Lost packages

We do everything we can to ensure every order reaches you in perfect condition. In the event that your order is lost in transit, please contact our customer service team on [email protected] with your order number and all relevant details.

Damaged packages

We understand the disappointment of receiving a damaged package. In such cases, please contact our customer service team on [email protected] within 2 days of receiving your order and include photos of the damaged items and package.

We will review the documentation provided and arrange a replacement or refund if appropriate.